Skip to content

Privacy Policy and Notice

Last Updated: August 10, 2022

Red Pepper Software (“Red Pepper”, “us”, or “we”) values its users’ privacy and the privacy of information collected from our business clients. This Privacy Policy & Notice (this “Policy”) will help you understand how we collect and use personal information and data from those who visit our Website (defined below) or engage in business transactions with us, and what we will and will not do with the information we collect in our capacity as a data controller. Our Policy has been designed and created to inform those interacting with Red Pepper of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

PLEASE READ THIS POLICY CAREFULLY BEFORE USING OUR WEBSITE OR ENGAGING DIRECTLY WITH US IN BUSINESS TRANSACTIONS.

About Red Pepper & this Policy

Red Pepper builds, automates, and extends custom service solutions to support the software and business objectives of our clients (our “Services”).

During the provision of our Services, we reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page on our Website. If at any point in time Red Pepper decides to make use of any personal information or data on file in a manner materially different from that which we stated when this information was initially collected, we will exercise reasonable efforts (consistent with applicable law) to update you and our other end users through email.

This Policy applies to Red Pepper, and it governs any and all data collection and usage by us through which we act as a data controller in the normal course of our business. In particular, if you use or visit our website, www.redpeppersoftware.com (our “Website”), or conduct business transactions with us, we are generally the controller of personal information we collect and we will process it in accordance with this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Red Pepper does not control (such as companies to which we provide our Services), nor by individuals not employed or managed by us. If we collect or process your personal information at the request of one of our business clients, we are generally a processor or service provider of those clients and will process your information as instructed in writing by those clients and, in the absence of any such instructions, in accordance with this Policy. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

Specifically, this Policy will inform you of the following:

  1. What personal information is collected from or about you;
  2. The purposes for which we collect personal information, the legal basis for such collection, and our retention period for information;
  3. How and with whom we share the collected information;
  4. What choices and rights are available to you regarding the use of your data;
  5. The security procedures in place to protect the misuse of your information; and
  6. Other general information concerning privacy of children, cross-border transfers, and opt-out procedures, among other items described in detail below.

Information we collect

The information we collect depends on how you interact with Red Pepper. We collect information about you when you visit or register to use our Website, conduct business transactions with us for the Services, or when our clients or other third parties lawfully share the information with us.

Information collected when using the Website. We may collect the following personal information about you when you use our Website:

  • Identifiers: Your name, login credentials if you register an account on the Website, Internet Protocol (IP) address, and contact information (including email address, work address, or home address).
  • Commercial Information: Financial information, purchase and order history, submissions, and payment card information that you voluntarily provide through the Website.
  • Internet or other Network Activity: Information about the device you use to access the Services, including operating system, web browser type, traffic logs, mobile network information, any referring web page you were visiting before you connected to the Website, and other information about your use of the Website, including traffic data and logs.

In general, we collect this information directly from you, or automatically from you, when you use and register with our Website.

Information collected when you conduct business transactions with Red Pepper. We may collect the following personal information about you when you conduct business transactions with Red Pepper directly, including to purchase our Services: Identifiers and Commercial Information (including payment information, if you voluntarily provide it to us). In general, we collect this information directly from you to sell and deliver our Services and software solutions.

Information collected from our clients and other businesses. We may collect the following personal information about you when our clients or other third parties (including our business partners or affiliates) lawfully share the personal information with us: Identifiers and Commercial Information. In general, if we receive your personal information from our clients or other third parties, we process your personal information as a data processor on behalf of such clients and third parties or as a joint controller. In that context, we only process the personal information as instructed by such parties, according to transparent responsibilities defined between Red Pepper and those third parties, and in accordance with this Policy.

YOU ARE NOT REQUIRED TO PROVIDE PERSONAL INFORMATION TO RED PEPPER WHEN USING OUR WEBSITE OR PURCHASING OUR SERVICES. However, if you do not provide us with personal information, you may not be able to use certain features of the Website or engage in business transactions with us to purchase our Services. We may also collect non-identifying or aggregated information in the form of marketing surveys, survey responses, demographic information, and information about your use of the Services and Websites, which assists us in providing and maintaining superior quality Services.

WE GENERALLY DO NOT COLLECT INFORMATION THAT IS CONSIDERED SENSITIVE UNDER DATA PROTECTION LAWS WHEN WE ARE ACTING AS A DATA CONTROLLER, such as a social security number (or other government issued identification number) or health information. We ask that you not disclose sensitive information to us or otherwise transmit sensitive information through the Website. If our clients or end users use our Services to gather sensitive information, they are generally the controller of the information, and we will only process such sensitive information on their express, written instructions (in accordance with applicable law).

Purposes for which we use your information and for how long

We collect, use, or process your personal information and non-personal information to pursue our legitimate interests, perform contractual obligations with you and our business clients, and market and sell our Services, including:

  • To better understand your needs and provide you with the Services you have requested;
  • To fulfill our legitimate interest in improving our Services and products, including functionality of the Website;
  • To perform our contractual obligations under Services agreements with you or, to the extent applicable, our business clients;
  • To send you promotional emails containing information we think you may like when we have your consent to do so or, if we do not have your consent, in accordance with our lawful acquisition of your email or other contact information;
  • To contact you to fill out surveys or participate in other types of market research, which you may voluntarily agree to or decline (at your discretion);
  • To contact you, as necessary, for non-marketing purposes (such as bug alerts, security breaches, account issues, or changes to our Services that impact you);
  • To comply with our legal obligations and to prevent illegal activity, fraud, or abuse with respect to our Services; and
  • To customize our Website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; and the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

How and with whom we share your information

Red Pepper does not now, nor will it in the future without updating this Policy, sell, rent, or lease any of its customer lists and/or names to any third parties.

Red Pepper may collect, store, share, and may make use of personal information to assist in the operation of our Website and to ensure delivery of the Services you need and request. In particular, we may share your personal information for commercial purposes with others, such as our subsidiaries or affiliates, contractors, service providers and business partners (including third party marketing partners), and other third parties we use to support our Services and who are bound by contractual obligations to keep your personal information secure and to use it only for the purposes for which we disclose it to them. We may also share personal information if we believe in good faith that doing so is required by subpoena, court order, law, or is otherwise required to exercise or defend legal rights, take precautions against liability, protect the rights, property, or safety of any individual, protect the integrity of the Website and our Services, protect Red Pepper or others from fraudulent or unlawful activity, or defend Red Pepper against third party claims.

Red Pepper may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. We may use and share aggregate information that does not identify you, such as responses to these surveys, for any purpose.

Red Pepper uses various third-party social media features including but not limited to Facebook, Twitter, LinkedIn, and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Red Pepper’s control.

Your rights and choices concerning your information

Pursuant to applicable data protection laws, you may contact us to exercise certain rights concerning your personal information, including the right to:

  • Erase or delete your personal information.
  • Access your personal information.
  • Restrict the processing of your personal information.
  • Correct, update, or rectify your personal information.
  • Receive a copy of your personal information (data portability).
  • Object to the processing of your personal information.
  • Withdraw consent to the processing of your personal information, if we relied on your consent to collect and process your personal information.

You may also have the right to: (i) request that we disclose the categories and specific pieces of personal information we have collected and disclosed about you; (ii) know whether we have sold your personal information; (iii) request information about Red Pepper’s disclosure of personal information to third parties and our service providers, including for their direct marketing purposes; and (iv) opt-out of Red Pepper sharing your personal information with third parties and our service providers. You also have the right to lodge a complaint with a supervisory authority. Depending on where you are located, some of these rights may not apply or may be subject to limitations. YOU WILL NOT FACE DISCRIMINATION FOR EXERCISING YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION.

To submit a request to us concerning the rights described above, please use the form found at: https://redpepper.co1.qualtrics.com/jfe/form/SV_71CF8euAjUxlEhM or by sending an email to privacy@redpeppersoftware.com. Please note that in certain business interactions, we are only processing your information on behalf of our business clients (either as a processor or service provider). In those scenarios, we will forward your request to our business client, who will handle the request and instruct Red Pepper as to any action required on our part.

Children under the age of 13

Red Pepper’s website is not directed to, and does not knowingly collect personal information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

In addition, if you are over the age of thirteen (13), but under the age of eighteen (18), we strongly recommend that you only access the Website or request our Services with the support of a responsible person over the age of eighteen (18). We may, in our discretion and as required by applicable laws, restrict access to our Website for any person under the age of eighteen (18).

Unsubscribe or opt-out & Cookies

All users and visitors to our Website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our Website please send an email that you wish to unsubscribe to unsubscribe@redpeppersoftware.com.

As you may already know, cookies are small text files which are placed on your computer or device when you visit a website or mobile application. Cookies retain information about your activity on a website and provide that information to the website owner. We may, in our discretion, use essential cookies to manage performance and optimize our technology to ensure the Website, including account features, operates as designed. When you visit the Website, we may place session and persistent cookies to facilitate your use of the Website by recognizing you when you return or delivering content according to your account preferences. Information we collect through cookies may be linked to your personal information we have previously collected. You can disable cookies on your device at any time by adjusting your browser preferences or settings. If you do so, you may be unable to access certain parts of the Website.

Links to other websites

Our Website does, at times, contain links to affiliate and other websites. Red Pepper does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our Website and to read the privacy statements of every website that collects personal information.

Notice to certain users concerning cross-border transfers

Red Pepper’s operations, data platforms, and private cloud storage solutions are located primarily in the United States (and, in other instances, outside your country of origin). If you provide information to us, the information may, as necessary to support our Services, be transferred out of the country of origin and sent to the United States. The transfer or disclosure of your personal information to our U.S. systems, or to other locations worldwide, is necessary for fulfillment of our Services and support to you and to enable Red Pepper and our service providers to give essential support to the Website and our Services.

We take necessary and appropriate steps, evaluated on a case-by-case basis, to protect the security and privacy of your personal information transferred to our U.S. systems, or to other locations worldwide, in accordance with applicable law. For example, we strive to implement Standard Contractual Clauses, as approved by the European Commission, and to enter into appropriate data transfer and processing agreements with our clients and business partners.

Security

Red Pepper takes precautions, including industry standard technical and organizational security measures, to protect your information. Wherever we collect personal information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect personal information transmitted online, we also strive to protect your information offline. Only employees and personnel who need the information to perform a specific job for Red Pepper (for example, billing or customer service) are granted access to personal information. The computers and servers in which we store personal information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

How to contact us

If you have any questions or concerns regarding the Policy related to our Website, please feel free to contact us at the following email, telephone number, or mailing address.

Email: info@redpeppersoftware.com

Telephone Number: 801-980-3655

Mailing Address:

Red Pepper Software

2436 W 700 S

Pleasant Grove, Utah 84062

Attn: Data protection officer