Aligning Reputation and Ratings to Drive Growth

Featured Speaker

Taylor Peinhardt

Director of Member Experience

Fortera Credit Union

Taylor Peinhardt is the Director of Member Experience at Fortera Credit Union, where she focuses on listening to and learning from members across a variety of channels. With over seven years in financial marketing and member experience, she also oversees the credit union’s website, parts of the online application experience, and internal employee communication and education. Taylor is a passionate advocate for the credit union philosophy of sharing to strengthen the broader community, and is known for translating her work into actionable, practical insights that other teams can put to use.

In today’s competitive financial landscape, aligning your company’s reputation with its ratings is crucial for sustainable growth. However, knowing how to effectively implement systems that drive real results can be challenging. Learn about best practices for enhancing member experience and driving credit union growth through strategic reputation management.

WATCH TO LEARN:

• Implementing effective reputation management systems
• Leveraging customer feedback to enhance your ratings
• Translating improved reputation into tangible business growth
• Improving employee satisfaction and company culture as they see ratings improve