How to Avoid the 5 Major Customer Experience Mistakes in Banking

Featured Speaker

Bruce Paul, CCXP

Customer Experience Leader in Financial Services and Banking

Bruce Paul is one of the world's leading experts on financial services customer research. He is dedicated to boosting the customer-centricity of the industry and is passionate about using customer understanding to help drive strategy. He pioneered the world's largest syndicated banking and CX brand study and has vast experience designing world-class CX and brand programs for Top 20 Financial Institutions. He is serious about turning customer insight into customer loyalty in order to drive bottom-line value.

Learn how to overcome the challenges of creating and managing customer experience programs in the banking and financial services organizations from one of its leading experts.

WATCH TO LEARN:

• The most common CX mistakes made in banking and financial services
• How to build a customer-centric culture in financial institutions
• Strategies for turning customer insight into customer loyalty
• How to drive bottom-line value through world-class CX programs