Monitoring
INFRASTRUCTURE SECURITY
Control
Status
Intrusion detection system utilized
The company uses an intrusion detection system to provide
continuous monitoring of the company’s network and early
detection of potential security breaches.
Remote access MFA enforced
The company uses an intrusion detection system to provide
continuous monitoring of the company’s network and early
detection of potential security breaches.
Access revoked upon termination
The company completes termination checklists to ensure that
access is revoked for terminated employees within SLAs.
Unique production database authentication enforced
The company requires authentication to production datastores to
use authorized secure authentication mechanisms, such as unique
SSH key.
Infrastructure performance monitored
An infrastructure monitoring tool is utilized to monitor systems,
infrastructure, and performance and generates alerts when
specific predefined thresholds are met.
Production application access restricted
The company restricts privileged access to the application to
authorized users with a business need.
Access control procedures established
The company’s access control policy documents the requirements
for the following access control functions: adding new users,
modifying users, and/or removing an existing user’s access.
Log management utilized
The company utilizes a log management tool to identify events that may have a potential impact on the company’s ability to achieve its security objectives.
Unique network system authentication enforced
The company requires authentication to the “production network” to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
Firewall access restricted
The company restricts privileged access to the firewall to authorized users with a business need.
Organizational Security
Control
Status
Portable media encrypted
The company encrypts portable and removable media devices
when used.
Anti-malware technology utilized
The company deploys anti-malware technology to environments
commonly susceptible to malicious attacks and configures this to
be updated routinely, logged, and installed on all relevant systems.
Employee background checks performed
The company performs background checks on new employees.
MDM system utilized
The company has a mobile device management (MDM) system in
place to centrally manage mobile devices supporting the service.
Password policy enforced
The company requires passwords for in-scope system components
to be configured according to the company’s policy.
Security awareness training implemented
The company requires employees to complete security awareness
training within thirty days of hire and at least annually thereafter.
Confidentiality Agreement acknowledged by contractors
The company requires contractors to sign a confidentiality
agreement at the time of engagement.
Production inventory maintained
The company maintains a formal inventory of production system
assets.
Confidentiality Agreement acknowledged by employees
The company requires employees to sign a confidentiality
agreement during onboarding.
Product Security
Control
Status
Penetration testing performed
The company’s penetration testing is performed at least annually.
A remediation plan is developed and changes are implemented to
remediate vulnerabilities in accordance with SLAs.
Data encryption utilized
The company’s datastores housing sensitive customer data are encrypted at rest.
Data transmission encrypted
The company uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public
networks.
System activity logged
The company captures system activity, including user activity, in transaction logs.
Internal Security Procedures
Control
Status
Access reviews conducted
The company conducts access reviews at least quarterly for the in-
scope system components to help ensure that access is restricted
appropriately. Required changes are tracked to completion.
Access requests required
The company ensures that user access to in-scope system
components are based on job role and function or requires a
documented access request form and manager approval prior to access being provisioned.
Production deployment access restricted
The company restricts access to migrate changes to production to authorized personnel.
Vendor management program established
The company has a vendor management program in place.
Components of this program include: critical third-party vendor inventory, vendor’s security and privacy requirements, and review
of critical third-party vendors at least annually.
Change management procedures enforced
The company requires changes to software and infrastructure
components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.
Configuration management system established
The company has a configuration management procedure in place
to ensure that system configurations are deployed consistently throughout the environment.
Service description communicated
The company provides a description of its products and services to internal and external users.
Roles and responsibilities specified
Roles and responsibilities for the design, development,
implementation, operation, maintenance, and monitoring of
information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.
Third-party agreements established
The company has written agreements in place with vendors and related third-parties. These agreements include confidentiality and
privacy commitments applicable to that entity.
Incident management procedures followed
The company’s security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by
management according to the company’s security incident
response policy and procedures.
Cybersecurity insurance maintained
The company maintains cybersecurity insurance to mitigate the financial impact of business disruptions.
System capacity reviewed
The company evaluates system capacity on an ongoing basis, and system changes are implemented to help ensure that processing capacity can meet demand.
Data and privacy
Control
Status
Privacy policy established
The company has a privacy policy is in place that documents and clearly communicates to individuals the extent of personal information collected, the company’s obligations, the individual’s
rights to access, update, or erase their personal information, and an up-to-date point of contact where individuals can direct their questions, requests or concerns.
Customer data deleted upon leave
The company purges or removes customer data containing
confidential information from the application environment, in
accordance with best practices, when customers leave the service.
Privacy compliant procedures established
The company has documented processes and procedures in place to ensure that any privacy-related complaints are addressed, and the resolution is documented in the company’s designated tracking system and communicated to the individual.
Privacy policy available
The company has a privacy policy available to customers,
employees, and/or relevant third parties who need them before and/or at the time information is collected from the individual.
Privacy policy reviewed
The company reviews the privacy policy as needed or when
changes occur and updates it accordingly to ensure it is consistent with the applicable laws, regulations, and appropriate standards.
Privacy policy maintained
The company has established a privacy policy that uses plain and simple language, is clearly dated, and provides information related to the company’s practices and purposes for collecting, processing, handling, and disclosing personal information.