Allegheny County Transforms Feedback Processes with Red Pepper Software and Qualtrics
Allegheny County faced a significant challenge: their feedback collection processes were largely paper-based, making it difficult to gather timely insights, identify trends, and respond to the needs of the communities they serve. The county recognized the need for a modern, digital approach to feedback and partnered with Red Pepper Software to make that transformation a reality.
Red Pepper implemented the Qualtrics platform for Allegheny County, including advanced EX 360 capabilities designed to support employee development and organizational improvement. The implementation covered survey design, automated distribution workflows, and the configuration of dashboards that gave leadership and department heads clear visibility into feedback data. Every aspect of the rollout was tailored to the county's specific operational requirements and compliance standards.
A key element of the engagement was Red Pepper's "train the trainer" model. Rather than leaving the county dependent on outside support, Red Pepper invested in comprehensive knowledge transfer sessions that equipped internal staff to manage and evolve the platform on their own. To ensure a smooth transition, Red Pepper also provided post-implementation office hours, giving county teams a reliable resource for questions and ongoing optimization.
The results of the transformation were substantial. Allegheny County moved from slow, manual feedback processes to a fully automated digital system capable of collecting, analyzing, and acting on feedback at scale. Automated workflows streamlined feedback processing, reduced response times, and modernized the way the county engages with both employees and the public. The partnership with Red Pepper delivered lasting value by combining technical expertise with a commitment to empowering the county's own teams.
