How to Avoid the 5 Major Customer Experience Mistakes in Banking
Learn how to overcome the challenges of creating and managing customer experience programs in the banking and financial services organizations from one of it’s leading experts. Bruce Paul, a leading expert in financial services customer research will bring his vast experience in designing customer experience programs to this free event. Based upon decades of to help you move more quickly in yours.
WATCH TO LEARN:
January 23, 2024 | 9:00 AM PT
Bruce Paul, CCXP
Customer Experience Leader in Financial Services and Banking
Bruce Paul is one of the world's leading experts on financial services customer research. He is dedicated to boosting the customer-centricity of the industry and passionate about using customer understanding to help drive strategy. He pioneered the world’s largest syndicated banking and CX brand study and has vast experience designing world-class CX and brand programs for Top 20 Financial Institutions. He is serious about turning customer insight into customer loyalty in order to drive bottom line value.