Transforming Employee Experience: Practical Strategies for Actionable Data Insights

LIVE WEBINAR

How to Avoid the 5 Major Customer Experience Mistakes in Banking

Learn how to overcome the challenges of creating and managing customer experience programs in the banking and financial services organizations from one of it’s leading experts. Bruce Paul, a leading expert in financial services customer research will bring his vast experience in designing customer experience programs to this free event. Based upon decades of to help you move more quickly in yours.

WATCH TO LEARN:

January 23, 2024 | 9:00 AM PT

Featuring

Bruce Paul, CCXP

Customer Experience Leader in Financial Services and Banking

Bruce Paul is one of the world's leading experts on financial services customer research. He is dedicated to boosting the customer-centricity of the industry and passionate about using customer understanding to help drive strategy. He pioneered the world’s largest syndicated banking and CX brand study and has vast experience designing world-class CX and brand programs for Top 20 Financial Institutions. He is serious about turning customer insight into customer loyalty in order to drive bottom line value.

How to Avoid the 5 Major Customer Experience Mistakes in Banking

LIVE WEBINAR

How to Avoid the 5 Major Customer Experience Mistakes in Banking

Learn how to overcome the challenges of creating and managing customer experience programs in the banking and financial services organizations from one of it’s leading experts. Bruce Paul, a leading expert in financial services customer research will bring his vast experience in designing customer experience programs to this free event. Based upon decades of to help you move more quickly in yours.

WATCH TO LEARN:

January 23, 2024 | 9:00 AM PT

Featuring

Bruce Paul, CCXP

Customer Experience Leader in Financial Services and Banking

Bruce Paul is one of the world's leading experts on financial services customer research. He is dedicated to boosting the customer-centricity of the industry and passionate about using customer understanding to help drive strategy. He pioneered the world’s largest syndicated banking and CX brand study and has vast experience designing world-class CX and brand programs for Top 20 Financial Institutions. He is serious about turning customer insight into customer loyalty in order to drive bottom line value.

The Big Picture: Navigating the Complexities of Journey Mapping in Enterprise Customer Experience

The Big Picture: Navigating the Complexities of Journey Mapping in Enterprise Customer Experience

WEBINAR

Overcome the challenges of managing customer experience in large, complex organizations, understanding the complete customer journey, how the data speaks to all points of the business, and how to navigate organizational hierarchies.

WATCH TO LEARN:

Featuring

Nate Brown

Co-Founder of CX Accelerator

Nate is a passionate advocate for all things customer-related. His expertise lies in empowering employees to understand and enhance the customer journey. Nate's career is a blend of hands-on experience and strategic consultancy within numerous world-class organizations. His dedication to making Customer Experience resonate and stick is evident in his approach. At CX Accelerator, founded in November 2017 and based in the Greater Nashville Area, Nate has created a vibrant community that supports CX professionals.